Zagreb, February 08, 2012 - Regional system integrator Combis implemented ComContact - integrated IP Contact Center for Sparkasse Bank in Bosnia and Herzegovina, that significantly improves the communication of the Bank and its customers.

Effective communication is the foundation of quality relationships with clients. That is why Sparkasse Bank, whose focus is citizens banking, decided to implement Combis ComContact solution that connects the bank and the clients through all available channels of communication (telephone, fax, e-mail, voice mail, and personal, direct contact) in the manner most acceptable to the user, and on the media he/she uses most frequently, regardless of the direction and the type of communication. The investments turn contact centers into profit-oriented parts of the company and ensure comparative advantage on the market.

- ComContact solution enables every client to be remembered. In addition, it makes the bank the first choice of a customers and ensures the most efficient and effective communication. Contact Center helps in the development of the relationships between the bank and the client, enabling a deeper connection and cooperation to mutual satisfaction - says Sanela Žuljević, director of Combis in Bosnia and Herzegovina.

Superior possibilities of modern contact centers result in the advantages of the use of a comprehensive Internet Protocol (IP)-based network integrating speech, video and data transfer. ComContact solution consists of a mutually integrated technological and applicative solution. Technological solution based on IP telephony contains components allowing contact receipt and processing on different communication channels, while applicative solution provides for integral contact recording in IPCC (Internet Protocol Contact Center), as well as complaints receipt, insight into all contacts with a particular user and other functionalities of the comprehensive contact center solution.